Returns & Refunds Policy

At xipiniuqazpinu, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a returns policy to help resolve any issues.

Return Eligibility

Returns are accepted for the following circumstances:

• Items that are damaged upon arrival
• Items that are defective or not as described
• Unused items in original packaging (within the return timeframe)

Please note that for health and safety reasons, we cannot accept returns on opened food products, used grooming items, or items that have been used by pets.

Return Timeframe

To be eligible for a return, items must be returned within 14 days of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at [email protected] or call us at +994 77 400 13 51 within the return timeframe.
2. Provide your order number and reason for return.
3. We will provide you with return instructions and a return authorization.
4. Package the item securely in its original packaging and send it to the address provided.

Refund Process

Once we receive and inspect the returned item, we will process your refund:

• Refunds will be issued to the original payment method used for the purchase.
• Processing time for refunds is typically 5-10 business days after we receive the returned item.
• Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order for the item you need.

Questions

If you have any questions about our returns policy or need assistance with a return, please contact us. We're here to help ensure your satisfaction.